My export has subtotal rows mixed in with the data

The file has real rows, but also rows that are section headings with one cell filled, subtotal rows with a figure and no product, and a grand total at the bottom.

Why it happens

  • The file is a report rather than a table.
  • Double counting follows directly.
  • The rows are hard to find by rule because they are defined by what they are missing.
  • Asking for the underlying data usually works and is usually not tried.

What to do now

  1. Ask for the raw export rather than the formatted report.
  2. Check the total before and after removing summary rows.
  3. Filter on the identifying column rather than on the amount.

Next time

Rows can be dropped out of both validation and the export, so subtotals, headings, and the grand total are excluded as what they are rather than deleted out of the source file you were sent.

Start from the invoice line items template.

Related problems

Set your fields once

Every file after that is checked before anything lands.